• +44 (0) 1189 30 60 30

We’re Here With You, Every Step Of The Way

24 hours a day, 7 days a week, 365 days a year

Our Global Call Center is always available.

Exceptional Innovation & Quadriga Support

Our 24/7/365 in-house global support center offers a true managed service to our Exceptional Innovation and Quadriga clients. Our team of product experts provides in-depth troubleshooting at all levels of technical escalation for efficient and effective resolution. In addition to exceptional issue resolution, we offer an array of reports to enable your IT staff to proactively analyze and quickly react to what your guests are experiencing with the system.

    We provide support in English, French, German, Italian, and Spanish.

    Supported Products
    • IQx Platform
    • IQ suite of solutions, including IQ in-room, IQ spaces, IQ internet, IQ mobile
    • GuestSmarTV
    • NXTV
    • Q Connect
    • Sensiq
    • Genesis

    Find Your Support Center

    Level 2+ support for IQx, GuestSmarTV, and Quadriga products.
    Austria0810111500Hungary+36 1 8480627Portugal+351308807303
    Belgium070233687Italy800015575Spain+34915014484
    Denmark+4589882700Morocco0 892 09 01 03Sweden+46771242410
    Finland+358207589555Netherlands09004448444Switzerland0848805905
    France0810632737Norway+4723259595UK+441617860700
    Germany01805782374Poland+48123966588USA+1 866 698 8457
    Greece+302111984005
    Regional email support contacts:

    Exceptional Innovation, Inc. (Americas): support@exceptionalinnovation.com

    Quadriga (Europe/Africa): gsc@quadriga.com

    interTouch Support

    interTouch provides a comprehensive support service portfolio through a single point of contact. interTouch’s customer support service includes both proactive network operations centers and round-the-clock call centers that provide multilingual customer support to our global network. With highly trained technicians, our NOCs function 24 hours a day, 7 days a week to monitor network activity, implement traffic shaping as well as oversee hardware and software processes to ensure our hotel partners’ networks operate at optimum level at all times.

      Supported Products
      • FREEDOM Internet
      • FREEDOM Entertainment
      • FREEDOM Check-in
      • FREEDOM One
      • FREEDOM Display
      • FREEDOM Security
      • FREEDOM Home
      • FREEDOM Print
      • FREEDOM Business Center
      • FREEDOM Vision

      Find Your Support Center

      Level 2+ support for interTouch products.
      Australia1300 366 345
      1 800 185 360
      Germany0 800 182 4980Oman800 700 22Switzerland0 800 563 687
      Austria0800 295676Hungary06800 16968Philippines1 800 1 855 0058
      Taiwan00 801 855 986
      Bahrain80 00 4038
      India000 800 650 1416Poland00 800 6511 227Thailand00 1 800 852 7716
      Belgium0800 75369Indonesia001 803 852 8316Portugal800 8 85255Trinidad & Tobago1 888 442 8784
      Brazil0800 891 8498
      Japan0034 800 1 00022Russia810 800 2004 1852United Arab Emirates8000 650 541
      China (Main TFS)800 988 1222Macau0 800 231Saudi Arabia8008 852 607United Kingdom8 009 172 517
      Czech Republic800 800 322Malaysia1 800 88 5843Singapore001 800 4638 7678
      800 852 3565
      United States1 866 391 8328
      Denmark and Norway (Nomadix)00800 62446388 (UIFN)Mexico001 888 442 8784South Africa0800 980 681Accor support (Australia)1800 13 43 13
      Egypt0 800 888 8887Morocco0 8000 1536South Korea00 798 8521 7714Azure support+65 6591 8425
      Fiji0 800 6750 817Netherlands0 800 0222 181Spain900 988526Percipia support+65 6591 8418
      France, Italy and United Kingdom00800 4638 7678New Zealand0800 449229Sri Lanka2422 045
      Outside Colombo: (011) 2422 045
      Rydges support (Australia)1800 23 5176
      Email support contact:

      interTouch (Asia Pacific/Middle East): helpdesk@intertouch.com

      IQx Support Documentation

      Use the following links to access IQx documentation.

      The RMA policy and form are required if you need to return IQx hardware.

      Return Merchandise Authorization Policy

      RMA form

      TVs compatible with IQx

      IQ in-room TV Compatibility Cut Sheet

      We understand guest experience matters to you.
      Request more information on how our IQx suite of solutions delivers.

      More info, please
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