• +44 (0) 1189 30 60 30

We’re Here With You, Every Step Of The Way

24 hours a day, 7 days a week, 365 days a year

Our Global Call Center is always available.

Exceptional Innovation & Quadriga Support

Our 24/7/365 in-house global support center offers a true managed service to our Exceptional Innovation and Quadriga clients. Our team of product experts provides in-depth troubleshooting at all levels of technical escalation for efficient and effective resolution. In addition to exceptional issue resolution, we offer an array of reports to enable your IT staff to proactively analyze and quickly react to what your guests are experiencing with the system.

    We provide support in English, French, German, Italian, and Spanish.

    Supported Products
    • IQx Platform
    • IQ suite of solutions, including IQ in-room, IQ spaces, IQ internet, IQ mobile
    • GuestSmarTV
    • NXTV
    • Q Connect
    • Sensiq
    • Genesis

    Find Your Support Center

    Level 2+ support for IQx, GuestSmarTV, and Quadriga products.
    Austria0810111500Hungary+36 1 8480627Portugal+351308807303
    Denmark+4589882700Morocco0 892 09 01 03Sweden+46771242410
    Germany01805782374Poland+48123966588USA+1 866 698 8457
    Regional email support contacts:

    Exceptional Innovation, Inc. (Americas): support@exceptionalinnovation.com

    Quadriga (Europe/Africa): gsc@quadriga.com

    interTouch Support

    interTouch provides a comprehensive support service portfolio through a single point of contact. interTouch’s customer support service includes both proactive network operations centers and round-the-clock call centers that provide multilingual customer support to our global network. With highly trained technicians, our NOCs function 24 hours a day, 7 days a week to monitor network activity, implement traffic shaping as well as oversee hardware and software processes to ensure our hotel partners’ networks operate at optimum level at all times.

      Supported Products
      • FREEDOM Internet
      • FREEDOM Entertainment
      • FREEDOM Check-in
      • FREEDOM One
      • FREEDOM Display
      • FREEDOM Security
      • FREEDOM Home
      • FREEDOM Print
      • FREEDOM Business Center
      • FREEDOM Vision
      Email support contact:

      interTouch (Asia Pacific/Middle East): helpdesk@intertouch.com

      IQx Support Documentation

      Use the following links to access IQx documentation.

      The RMA policy and form are required if you need to return IQx hardware.

      Return Merchandise Authorization Policy

      RMA form

      TVs compatible with IQx

      IQ in-room TV Compatibility Cut Sheet

      We understand guest experience matters to you.
      Request more information on how our IQx suite of solutions delivers.

      More info, please