What is Chromecast?

Google Chromecase is a device that plugs into a TV’s HDMI port and displays TV and movies onto a television from entertainment apps via mobile device (phone, tablet, etc.) using cloud technology.

For questions relating to Google Chromecast,
please visit Google’s Chromecast Help page.

For a list of Chromecast-enabled apps,
please visit Google’s Chromecast app store.

Casting from an App

Ensure your mobile device, tablet or computer is connected to the hotel Wi-Fi network.

Open a Chromecast-enabled app.

Tap the Cast icon. The Cast icon may appear in different places on Chromecast-enabled apps.

When connected, the Cast icon will become solid, letting you know you are connected.

You can now stream videos, movies and TV shows directly to your TV.

To stop casting, tap the Cast icon then tap ‘Disconnect.’

Frequently Asked Questions

Is my device compatible?

iQ cast is compatible with iOS and Android phones and tablets, as well as any laptop running the Google Chrome browser.

Can I still use my device while casting content?

Chromecast’s multi-tasking capabilities allow you to continue using your laptop, tablet or mobile device while casting/streaming videos or a Chrome Browser tab. Once you begin casting, your device is available to open other apps, check emails and social media, create YouTube playlists and even text.

What happens to my credentials when I check out?

All your credentials are stored on your own personal device and are never entered into the hotel room TV. Your device is automatically disconnected from the TV at checkout.

Do I need to download an app to use iQ cast?

No. You simply use the Chromecast-enabled apps on your device.

Is there a charge to cast?

There is no fee to stream. Some hotels, however, may charge for access to the hotel Wi-Fi which is required to stream content.

How do I change which apps I am casting?

You can use your mobile device or tablet as a remote and control everything from playback to volume. To stop casting media, tap on the Cast button for options to disconnect. To switch apps, open a different app and press the Cast button within the app to override what is currently casting to the TV.

What music streaming option are available with iQ cast?

There are plenty of Android and iOS apps with built in cast buttons including Spotify, Pandora, iHeartRadio, Google Play Music, YouTube Music and iHeart Radio.

I am having trouble casting.

1). Ensure your mobile device, tablet or computer is connected to the hotel Wi-Fi.

2). You must be running the latest version of the Chromecast-enabled app. You can double check that you are on the latest version by visiting the Google Play Store or Apple App Store and checking for any app update.

Need More Help?

If you are experiencing issues accessing iQ cast, please contact your hotel's front desk or your local support center.

Email Support
Europe/USA    gsc@quadriga.com
Asia/Africa/Middle East helpdesk@intertouch.com

Phone Support
Australia 1300 366 345
Austria 080086248624
Bahrain 80 00 4038
Belgium 080086248624
Brazil 0800 891 8498
China (Main TFS) 800 988 1222
Denmark 080086248624
Egypt 08 0000 09668
Finland 080086248624
France 080086248624
Germany 080086248624
Greece 00800127324
Hungary 0680012883
India 000 800 650 1416
Indonesia 001 803 852 8316
Italy 080086248624
Ireland 080086248624
Japan 0034 800 1 00022
Macau 0 800 231
Malaysia 1 800 88 5843
Mexico 001 888 442 8784
Morocco 0 892 09 01 03
New Zealand 0800 449229
Netherlands 080086248624
Norway 080086248624
Oman 800 700 22
Philippines 1 800 1 855 0058
Poland 48123966588
Portugal 351308807303
Rydges Support 1800 23 5176
Saudi Arabia 8008 852 607
Singapore 001 800 4638 7678
South Africa 0800 980 681
South Korea 00 798 8521 7714
Spain 080086248624
Sri Lanka (outside Colombo) (011) 2422 045
Sri Lanka 2422 045
Sweden 080086248624
Switzerland 080086248624
Taiwan 00 801 855 986
Thailand 00 1 800 852 7716
Trinidad and Tobago 1 888 442 8784
UK 080086248624
United Arab Emirates 8000 650 541
US 01 855 613 5991

Call charges may apply depending on country and carrier.  Google Chromecast is a trademark of Google LLC

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