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Exceptional Innovation completes global group refinance and offers systems equipment financing for hoteliers

Columbus, OH – June 18, 2018: Global hospitality technology provider Exceptional Innovation (EI) has secured a $75 Million capital investment for the business. The Group will use this equity investment to pay off acquisition debt and provide on-going operating capital. In addition to the equity investment EI has arranged an additional $200 Million working capital facility for customer equipment financing, system upgrades, new solutions purchases and future acquisitions. EI will provide to clients a complete package of services to leverage the global capability of it’s investment partner’s interests in satellite and fiber network assets, a substantial TV and video content library, a location-based advertising platform and a US TV broadcast license. The combination of global connectivity, additional content, targeted advertising and the cost-effective iQx platform to deliver High Speed Internet Access solutions and In-Room Entertainment content and solutions will enhance the Group’s offering to the hospitality industry.

EI Group entities – SmarTV, Quadriga, and interTouch managed services businesses will now collectively operate globally under the universal brand name of interTouch Quadriga (iQ) to emphasize continuity and investment protection together with technology innovation. The companies will remain intact and at the forefront of their respective markets, the management structure will not change, and the divisions will continue to own and manage their intellectual property assets. Nomadix, Inc. will continue to operate as a separate entity but as an important supplier to interTouch Quadriga.

“Three years ago we pulled SmarTV, Quadriga, interTouch and Nomadix together under the E.I. Group umbrella with a singular vision to bring together the industry’s first truly global source for critical guest-facing technologies. Our belief is that our global customers deserve reliable and sophisticated global solutions that enhance their relationship with their own customers by providing the entertainment, communication and connectivity services that modern travelers demand. Through creating a single platform infrastructure, we are able to provide the flexibility for our customers to select from an array of interconnecting service modules to deliver the guest-facing technologies they desire. This shared-services architecture is designed to set a new standard for reliability by reducing potential points of failure and eliminating the interconnectivity problems that all our competitors have with their piecemeal solutions. We have realized our vision with the release of the iQx platform. Now, with this capital injection and the additional capex financing and the access to additional services from our global investment partner in place, we can now accelerate the roll-out of our technology platform and integrated solutions to bring the market increased choice and superior solutions from one global hospitality industry provider,” says CEO, Seale Moorer.

About Exceptional Innovation

About Exceptional Innovation

Exceptional Innovation (EI) is relentlessly focused on discovering, developing and delivering innovative solutions that connect our customers to the people they serve through the advanced use of technology. With our global reach, range and resources, we provide our customers with IQx, a unified platform for driving their vision into their markets using consistent and reliable entertainment and connectivity services. Our integrated IQ solutions leverage the platform to assist our customers in making intelligent decisions to actively engage and inspire through interactive experiences.

The EI Group of companies includes managed services companies SmarTV, Quadriga and interTouch now operating under the interTouch Quadriga brand and visitor-based network (VBN) technology gateway provider Nomadix. The Group collectively services over 1.4 million guestrooms worldwide.

For more information, visit www.exceptionalinnovation.com.

Exceptional Innovation launches Guest Services Management, a new web-based hotel staff facing application

Exceptional Innovation launches Guest Services Management, a new web-based hotel staff facing application

Exceptional Innovation, the leading global provider of guest-facing technology solutions for the hospitality industry, has announced an innovative web based, staff facing application to streamline the housekeeping, maintenance and room replenishment processes for guestrooms.

Guest Services Management (GSM) is designed to reduce operational costs and improve staff efficiency for hoteliers. The web-based application, for use on phones, tablets, laptops or PCs, allows hotel staff to view the hotel dashboard and manage their scheduled daily tasks as effectively and efficiently as possible.

The GSM dashboard provides the hotel with a visual display of room status to aid in workflow management and decision making for critical guest needs such as maintenance issues or housekeeping status. Through PMS integration, the system empowers staff with the information they need at their fingertips including room status, occupancy and scheduled checkout data points, as well as automatically charging for mini-bar replenishment items.


Eric Eichensehr, Chief Technology Officer for Exceptional Innovation said “One of the major challenges for hotel management is to maintain a high level of quality all year round, while containing costs to drive operational efficiency. Any product or process that makes the services staff more efficient has a direct impact on the hotel’s bottom line. The new Guest Services Management application is designed to deliver valuable and tangible business benefits to our customers.”

GSM utilizes the power of the iQx platform and its intelligent functionality used across multiple iQ solutions. The iQx platform reduces overall implementation efforts and ownership costs when coupled with other iQ products by not needing to manage additional hardware on the property, while still allowing for the property to customize the solution to meet the hotel specific needs.

Guest Services Management can be purchased as a standalone application or as an add-on module to the iQ in-room solution without the need for additional hardware. GSM is available globally today with installations beginning immediately.

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About Exceptional Innovation
Exceptional Innovation (EI) is relentlessly focused on discovering, developing and delivering innovative solutions that connect our customers to the people they serve through the advanced use of technology. With our global reach, range and resources, we provide our customers with iQx, a unified platform for driving their vision into their markets using consistent and reliable entertainment and connectivity services. Our integrated iQ solutions leverage the platform to assist our customers in making intelligent decisions to actively engage and inspire through interactive experiences.
For more information, visit www.exceptionalinnovation.com.
Exceptional Innovation debuts iQ cast standalone streaming product for all hotels

Exceptional Innovation debuts iQ cast standalone streaming product for all hotels

Exceptional Innovation is pleased to announce the debut of its standalone iQ cast entertainment solution, powered by Google Chromecast. Built on the company’s previous success with iQ in-room’s integrated streaming capability, this latest solution is guest experience driven to meet the need of all hoteliers interested in providing an over-the-top streaming option for guests quickly and easily. Whether installed alongside their current in-room entertainment solution, their current HSIA solution, their existing iQ in-room and iQ internet solutions, or as their in-room entertainment solution, the iQ cast streaming solution provides hotel guests precisely what they demand by ensuring guest privacy and providing a security feature for the hotelier.

“From our first iQ in-room installation with integrated Chromecast, customers have asked whether we could provide our streaming functionality without requiring purchase of the set-top box solution. iQ cast does just that. It provides hotel guests the ability to stream their own content, and it provides the hotelier a streaming solution without the need to install a set-top box in each room. This is a secure, easy-to-use solution that doesn’t require more equipment in the guest room environment, provides guest support and gives hoteliers peace of mind so they can focus on the daily management and operations of the hotel,” says Eric Eichensehr, Chief Technology Officer for Exceptional Innovation.

iQ cast enables guests to stream their favorite entertainment from their phone, tablet or laptop directly to their in-room TV using Chromecast devices in a variety of configurations. iQ cast can be implemented using the following three options:

  • Integrated with the HSIA system to provide a seamless connected streaming experience directly to the guestroom TV
  • Integrated with interactive TV system to provide a guided streaming experience along with any interactive TV system.
  • Standalone with a non-interactive TV or TV system to provide a streaming experience directly to the guestroom TV

In addition to the streaming capabilities now available, iQ cast comes with a Hotel Systems Dashboard that provides system analytics, graphical data, and reporting metrics to help hoteliers manage their devices and better understand device status, application use and performance, reliability, and demand on their Wi-Fi network. For ease of implementation across the property, an AndroidTM -based setup tool is included to allow mobile setup of in-room devices.

iQ cast is available globally today with installations beginning immediately. While iQ cast is available as a standalone product, the Chromecast experience is also available with Exceptional Innovation’s proven iQ in-room solution with integrated Chromecast on the STB-4000 hardware platform for hoteliers who prefer a set-top box environment.

For more information on iQ cast, please visit www.exceptionalinnovation.com/stream. 

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About Exceptional Innovation

Exceptional Innovation (EI) is relentlessly focused on discovering, developing and delivering innovative solutions that connect our customers to the people they serve through the advanced use of technology.  With our global reach, range and resources, we provide our customers with iQx, a unified platform for driving their vision into their markets using consistent and reliable entertainment and connectivity services. Our integrated iQ solutions leverage the platform to assist our customers in making intelligent decisions to actively engage and inspire through interactive experiences.

For more information, visit www.exceptionalinnovation.com.

Google Chromecast and Android are trademarks of Google, LLC. All other trademarks of product and company names referred to herein are the property of their respective owners.

Exceptional Innovation brings leading-edge technology to hotels with iQx certified Samsung Tizen operating system, hospitality televisions models

Columbus, OH – January 23, 2018: Exceptional Innovation (EI) continues its long standing global partnership with Samsung Electronics to provide the hospitality industry with state-of-the-art guest engagement offerings. Together, the companies bring the latest platform technologies to hoteliers and guests through in-room television experiences powered by Tizen, Samsung’s cross-architecture open source software platform, in conjunction with EI’s iQx platform and integrated iQ solutions.

The combination of Tizen and iQx delivers a next generation technology experience that benefits hoteliers and guests anywhere on property. The Tizen 3.0 OS and 2017 Tizen-powered hospitality television models have been tested and certified as compatible with the iQ in-room smart television solution. The integrated iQ in-room solution provides hoteliers with greater choices based on hotel network and infrastructure requirements, and guests a fast, seamless in-room entertainment experience. Initial implementation sites in the US have been selected and deployments are planned for Q1 2018. EI will continue to certify additional US, European and Asia Pacific Tizen-powered TV models with the iQ in-room smart television solution as they become available throughout 2018 and beyond. 

The Tizen 3.0 OS keeps guests connected with not only hospitality TVs, but also with mobile devices, smartwatches and more. “Samsung understands the direct correlation between quality guest engagement, loyalty and the appropriate application of innovative technologies,” says Jonas Tanenbaum, Vice President Sales and Marketing – Hospitality TV Division, Samsung Electronics America. “With increased connectivity through the Tizen and iQ platforms, guests and hoteliers will enjoy one of the latest, most intuitive and flexible hotel interfaces in the market.”

“Exceptional Innovation and Samsung Electronics have been working together globally for years to deliver next-generation technology platforms and entertainment experiences to hotel properties and their guests,” says Seale Moorer, CEO of Exceptional Innovation.  “We look forward to continuing our partnership with Samsung to help hoteliers future-proof their in-room hotel entertainment investments as guests enjoy more of their own content through streaming capability and connection to multiple interactive devices at one time.”

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About Exceptional Innovation

Exceptional Innovation (EI) is relentlessly focused on discovering, developing and delivering innovative solutions that connect our customers to the people they serve through the advanced use of technology.  With our global reach, range and resources, we provide our customers with iQx, a unified platform for driving their vision into their markets using consistent and reliable entertainment and connectivity services. Our integrated iQ solutions leverage the platform to assist our customers in making intelligent decisions to actively engage and inspire through interactive experiences.

For more information, visit www.exceptionalinnovation.com.   

About Samsung Electronics America, Inc.

Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA), is a recognized innovative leader in consumer electronics, mobile devices and enterprise solutions. A wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA is pushing beyond the limits of today’s technology and providing consumers and organizations with a portfolio of groundbreaking products in appliances, home entertainment, Internet of Things, mobile computing, smartphones, virtual reality, wireless infrastructure and wearables, in addition to offering leading content and services related to mobile payments, 360-degree VR video, customer support and more. Samsung is a pioneering leader in smartphones and HDTVs in the U.S. and one of America’s fastest growing home appliance brands. To discover more about Samsung, please visit www.samsung.com. For the latest Samsung news, please visit news.samsung.com/us and follow us @SamsungNewsUS.

Senior Software Developer | Westerville, OH

Join a small team of developers tasked with the design, development, and maintenance of Exceptional Innovation’s media player application. Responsible for evaluating requirements and modifying existing software in order to meet the needs of the client, improve performance, or adapt the application to new hardware. Work alongside hardware engineering staff to ensure smooth functionality between software applications and various set-top box hardware components. Apply industry specific knowledge, scientific analysis, and embedded software development principals to complex situations. Responsible for troubleshooting and debugging of error reports from internal staff and external clients and properly documenting fixes. Requirements: Bachelor’s degree in Computer Science or related field. 7 years of professional software development experience with significant recent experience (minimum 4 years) writing code for set top boxes or other streaming related technologies. Familiarity with the following required skills: Programming languages: C/C++; RTOS (Real Time Operating System); Digital Transmission Standards (ATSC, DVB, Section filtering, MPEG Transport Stream); Linux Device Driver; Scripting languages (such as Bash); Streaming framework (such as GStreamer); Media Encryption, DRM, Cryptography; Audio Video Analysis tools; Familiarity with debugging I2C communications. Interested individuals should submit a cover letter and resume/cv to jobs@exceptionalinnovation.com.

Second-Level Technical Support Engineer

Reports to: Service Centre Manager

Based at: Home or Head/Regional office

Main purpose: To provide Technical Support to our customer base. This role will involve assistance with installations, providing ongoing proactive support and remote monitoring. Responsibility for working closely with the Product team and ensuring any operational ad-hoc fixes are incorporated into new software releases. Provide technical support and coordinate any 3rd party internal/external suppliers to reach an acceptable conclusion for the hotel/guest issues.

Key responsibilities
  • Support installations and upgrades of Linux based platforms
  • Provide proactive support and online diagnostics of live sites
  • Development of scripts and tools where required to aid analysing and debugging problems from the field
  • Ensure that Global Service Centre ticket queues are maintained correctly and ensure no backlog develops
  • Provide proactive monitoring and either resolve directly or drive resolution through other teams
  • Provide technical escalation support for 1st level and 2nd level shift engineers
  • Develop process document to help improve 1st / 2nd level shift engineers efficiency and allow them to resolve more issues themselves


Competency / Performance Drivers
  • Excellent team player
  • Methodical and proactive
  • Excellent communication skills both written and oral
  • Able to work independently and prioritise effectively
  • Strong analysis, verbal and written communication skills
  • Ability to manage 3rd party suppliers
  • Ability to manage multiple tasks and prioritise


Technical Expertise
Essential
  • Java/XML/Apache/JBOSS
  • Database/SQL
  • Sys Admin level of Linux knowledge
  • Scripting languages; Bash, Perl
  • Software/Server installation & support
  • LAN/WAN/Remote Diagnostics/SNMP skillsets
  • Networking including Cisco
  • Wi-Fi knowledge
  • Knowledge of Web technologies, Java/J2EE, Linux, Postgres/Oracle, XML, HTML are desirable
Desirable
  • Interactive Televisions experience
  • Programming languages: Java, C.C++
  • Cisco Certified Network Associate qualified

If interested, please send resumes to james.bradley@quadriga.com.

Hyatt Regency London – The Churchill chooses Quadriga to provide them with a premium Wi-Fi Solution

Press contact: Vicky Daniels, Marketing Manager, Europe, Quadriga
Phone: +44 (0) 118 916 7181 Email:
vicky.daniels@quadriga.com

FOR IMMEDIATE RELEASE

Hyatt Regency London – The Churchill chooses Quadriga to provide them with a premium Wi-Fi Solution

Reading, UK – 4-October, 2017 Hyatt Regency London – The Churchill, One of the finest 5-star hotels in London, is ideal for both business and leisure travelers, offering a peaceful, yet central, location. Situated in the heart of London’s West End, this luxurious hotel is within walking distance to many of London’s leading attractions from Buckingham Palace to the picturesque Hyde Park, along with the exclusive shopping areas of Oxford Street, Soho, Bond Street, Mayfair and Marylebone.

Requirement:
Whether travelling for pleasure or away on business, hotel guests expect to be able to surf the web, stream video and music content, send emails, and download data, simply, quickly, securely and without any complications or usage limitations. With Wi-Fi playing a big part in how guests rate their experience, the Hyatt Regency knew it needed to improve its existing service. The hotel recognises the value of offering fast, efficient internet access to its guests. An updated wireless network doesn’t just increase guest satisfaction; it also functions as a building block for new revenue-generating services and increased operational efficiency.

Quadriga’s Solution:
The hotel found that its current wireless service wasn’t exceeding guest expectations and wasn’t able to grow with its business needs. The Hyatt Regency engaged with Quadriga and it was decided that the most efficient course of action would be to roll out a fully redundant Ruckus and HP network utilising a SIP Flex gateway, future-proofing the hotel for increased network requirements.

“We are delighted to work with the Hyatt Regency on this latest project.  This prestigious hotel demonstrated that they are willing to adopt the very latest innovations and technologies and to use them as a means of enhancing the guest experience, while supporting their business objectives.  It is a pleasure to partner with them and we look forward to continuing this well in to the future,” said James Lilley, Quadriga’s UK, Ireland, Nordics, Poland and CIS Regional Director.

Quadriga’s solution offered the hotel a low cost – high ROI solution that provides coverage to not only the whole hotel (440 rooms), but also to its back of house. Quadriga worked with the hotel to ensure a seamless switch from the existing provider, avoiding any disruption to guests.

“We have a great long standing relationship with Quadriga which has benefitted us by not only having a partner who understands us and our guests but also through having a partner who ensured the seamless and smooth installation of our new HSIA system.  This has enabled us to provide complimentary, fast, reliable and easy to use internet connectivity for our guess with no disruption to the guest experience,” said Hyatt Regency London Systems Information Manager Holger Wunsch.

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About Quadriga

Quadriga is a leading international provider of guest technology managed services that enhances engagement, generates additional revenue, and fuels value for hotels through a continued focus on the global customer experience. Quadriga is part of the Exceptional Innovation (EI) family of companies and affiliates which benefits from the technology innovation driven by EI. The Group is constantly at the forefront of hospitality guest technology with its IQx platform and suite of integrated solutions for hoteliers.  

About Hyatt Regency London – The Churchill

Hyatt Regency London – The Churchill is conveniently located in the heart of London’s West End, featuring views over the charming gardens of Portman Square. Following a multi-million pound renovation, this quintessentially British five-star property boasts 440 luxurious guestrooms & suites, plus 11 distinct meeting spaces, inspired by Sir Winston Churchill’s renowned style and character.  Award-winning dining options include seasonal, thoughtfully sourced & beautifully presented modern British dishes at The Montagu, signature cocktails at The Churchill Bar & Terrace or Michelin star Italian at Locanda Locatelli. Hyatt Regency London – The Churchill offers business & leisure travellers, the perfect place to work or relax in one of the world’s most iconic cities.

 

Business Development Manager Finland

Reports to: Regional Director

Based at: Home/country office

Main purpose: To drive net new revenue acquisition and work with account managers to upsell into a nominated set of customers and prospects, normally defined as a geographic region of the country.

Key responsibilities and accountabilities:
  • Identifying prospective new clients either net new to Quadriga or through working with an account manager to uncover new clients within an existing base by selling and upselling a variety of new technology platforms
  • Identifying, creating and winning new opportunities across a broad variety of technology platforms in competitor accounts, newly constructed hotels and hotels that do not currently have the necessary/appropriate hospitality technologies Examples of technologies include Wi-Fi, interactive TV systems, networks and mobile applications
  • Recognising and supporting net new revenue acquisition by working with the Director of Global Account’s where appropriate  
  • Timely and accurate reporting of activity (pipeline, forecast, etc.) as required by Regional Director or Sales Manager 
  • To devise and develop account plans and deliver results against them
  • To develop and maintain multi-level customer relationships, especially at senior management and Director level
  • When appropriate, attend industry forums, conferences, and exhibitions to uncover new opportunities & maintain relationships with existing customers
  • Working closely with marketing, finance, and operations colleagues in Quadriga to drive the overall sales and revenue performance
  • Maintaining  awareness  of  activity  in  the  hotel  sector  in  Quadriga’s  operating regions to include key chains, owners, franchises, etc.
  • Maintain a detailed knowledge of the hotel industry and marketplace
  • Maintain a good working knowledge of business issues that impact hotels, hotel owners, and brands
  • Maintain a detailed knowledge of Quadriga’s products and services, and be able to identify how they compare to the offerings of competitors
  • At all times work in a way that supports and exemplifies the core values promoted by Quadriga


Competency / Performance Drivers:
  • Proven ability to prospect, lead generate, cold call, close
  • Able to travel throughout country as required
  • Self starter
  • Based from country office, but expectation is the person will be ‘on the road’ 90% of the time

Technical Expertise:
  • Minimum 2 years sales, pre-sales or account management experience preferably within Hospitality IT
  • Experience of the UK hospitality market
  • Knowledge of Wi-Fi, mobile technology, hospitality TV systems desirable

Benefits: Commission, car allowance, pension, healthcare, phone

If interested, please send your resume to james.bradley@quadriga.com

Service Centre First Level Agent – Maternity Leave Cover

Location: Theale Regional Office

Reports to: Service Centre Manager

Main purpose: To provide the first point of contact to customer base in appropriate languages, to coordinate subcontractor field activities and the logistic activity and support procurement activities, and to maintain internal service management database update.

Key responsibilities and accountabilities
  • To offer a prompt, professional and pro-active call management service to customers in English and at least two other language as specified. Update customer records with details of the inquiry and the response, make sure all the service requests entered in the database are fully and correctly detailed. Give feedback to customers about their requests
  • To ensure that 80% of telephone calls are answered within 20 seconds
  • To ensure that e-mails arriving in the service.centre@quadriga.com account are responded to within 30 minutes during business hours
  • To set quality standards for maintaining accurate, timely and succinct but sufficiently detailed call notes.
  • Coordinate subcontractor and/or employee field activity, being point of contact for both customer and subcontractor/employee
  • Escalate customer’s request to other offices and/or departments (Operations, Sales, Finance)
  • Handling DOA/RMA requests directly with external suppliers and liaise with administration team in case of customer recharge requests
  • Carry out secretarial and general administration tasks related to the operations area, e.g. fax, mailing for customers and suppliers, update company’s records, Prepare service management report using internal database application
Technical expertise
  • Multi-lingual Italian/Spanish
  • Experience of preparing reports.
  • Data entry skills
  • Computer literate (Office applications / Web Portal experience)
  • Able to learn quickly in order to acquire the product knowledge to answer customers’ questions accurately
Competency/performance drivers
  • A motivated professional who has strong interpersonal skills
  • A reliable team player
  • Methodical and proactive.
  • Excellent Communication skills both written and oral.
  • Able to work independently and prioritize effectively.
  • Strong analysis, verbal and written communication skills.
If interested, please send your resume to james.bradley@quadriga.com

Pre-Sales Specialist

Location: Europe, Regional Office

Reports to: Regional Sales Manager

Main purpose: The role of the Pre-Sales Specialist is to provide pre-sales technical support to Quadriga customers and sales teams. They will take full ownership for and manage all aspects of projects during the pre contract stages and where required will manage the reliance on non pre-sales staff, such as tech support, product & technology and field engineers.

Key responsibilities and accountabilities
  • Provide full technical specifications and support to Sales to enable a proposal/presentation/quotation to be submitted to potential Quadriga customers
  • Assist with any pre sales demonstrations at Sales/Customer meetings
  • Assist Project Managers with surveys (as required) to ensure that the correct solution is considered
  • Assist and manage solution design to ensure that the correct solution is considered
  • Build relationships with existing Quadriga customers to solidify purchased products and solutions
  • Act as a communication channel to sales upon any Client/Competitor/Market Intelligence and for any other additional opportunities uncovered during client interactions
  • To help train (with appropriate vendor / manufacturer assistance if appropriate) the sales functions in various products and solutions and will work with Marketing to help define the go to market strategy
  • Technically specify installation requirements including installation and delivery timelines to assist Project Managers with successful customer sign off
  • Work with Project Managers to ensure that scoping & pricing work is accurate and profitable and hat everything possible has been done to guarantee quality of installation/commissioning provided to Quadriga customers meets agreed/budget costs through UAC / UAT
  • Liaise with and provide an effective interface between the customer, Quadriga Sales and Service Team
  • Work closely with the Product and Technology teams to fully understand the technical and commercial aspects of the Product/Solution
  • Visit sites and attend progress meetings as and when required
  • Proactively manage all shortages and issues relating to product ensuring timely resolution and facilitating timely communication to all appropriate parties
Technical expertise
  • Excellent  knowledge of computer hardware/software and network configuration
  • Strong product/Solution, Industry, Competitive knowledge
  • 3-5 years in pre-sales project management experience in multi-site installations
  • Understanding of digital/analogue head-end technology and digital and wifi networks
Competency/performance drivers
  • Customer and Sales focused – strong interpersonal skills
  • Excellent demonstration skills
  • Good communication skills both written and verbal
  • Very commercially minded
  • Can take a project lead and work on own ingenuity
  • Onsite leadership and motivation skills of people at all levels
  • Financially astute of cost management
  • Excellent written and oral English, plus languages of region working in
If interested, please send your resume to james.bradley@quadriga.com
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