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Hospitality industry veteran Neil Schubert joins Exceptional Innovation as Senior Vice President of Global Product Management

Press contact: Candice DeLuca, Chief Marketing Officer, Exceptional Innovation, Inc.
Phone: 614-890-6101 Email:
cdeluca@exceptionalinnovation.com

FOR IMMEDIATE RELEASE

Hospitality industry veteran Neil Schubert joins Exceptional Innovation as Senior Vice President of Global Product Management

Westerville, OH – December 14, 2016 Exceptional Innovation (EI) is pleased to announce Neil Schubert as its new Senior Vice President of Global Product Management. Neil brings with him more than 35-years’ experience in the hospitality industry’s technology needs to round out the EI Group Strategy Division of the company.

Neil will lead the Global Product Management (GPM) Team responsible for monitoring industry trends, competitive analysis, new developments in consumer trends, and maintaining an effective roadmap strategy for the group’s product lines. His team will also manage the transition from disparate regional solutions and products to the strategic IQx technology platform and integrated IQ solutions. The product management team participates in industry forums and partners with global marketing management and global account management when interacting with strategic customers and industry leaders in order to prioritize development activities for the Group’s product lines and deliver those solutions on the IQx platform to all markets globally.

Prior to joining Exceptional Innovation’s team, Neil led Marriott’s global product strategy for hotel property guest technologies as Marriott Vice President of Technology Strategy. He was also responsible for crafting Marriott’s global property network standards and defining Marriott’s strategy for guestroom entertainment systems, digital signage, lobby computing standards, and numerous proof of concept projects including kiosk technologies, mobile applications, Marriott’s Netflix partnership, and their mobile key solution architecture.

Neil’s dedication to the hospitality industry is reflected in more than just his new role at EI. He has participated in industry leadership roles in various associations including HFTP and HTNG, including forum chair for HTNG’s Infrastructure forum for nine years. Neil personally initiated and wrote the testing material for HFTP’s certified hospitality technology professional (CHTP). Additionally, he has served on the advisory boards for several hospitality universities.

“We are honored to have Neil join the management team to lead our Global Product Management team,” said Exceptional Innovation CEO Seale Moorer. “His experience and passion for the industry will not only aid in our continuous efforts to bring the hospitality industry the latest technology solutions but provide us with a seasoned and dedicated veteran to lead our global product initiatives and deliver our IQx platform and integrated solutions to the global marketplace.”

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About Exceptional Innovation

Exceptional Innovation (EI) is relentlessly focused on discovering, developing and delivering innovative solutions that connect our customers to the people they serve through the advanced use of technology. With our global reach, range and resources, we provide our customers with IQx, a unified platform for driving their vision into their markets using consistent and reliable entertainment and connectivity services. Our integrated IQ solutions leverage the platform to assist our customers in making intelligent decisions to actively engage and inspire through interactive experiences.

For more information, visit www.exceptionalinnovation.com.

Matt Mitchell joins interTouch Pte Ltd as President/Managing Director

FOR IMMEDIATE RELEASE

For media inquiries, contact Rasheel Dhillon at rasheel.dhillon@intertouch.com or +65 6372 6041


Singapore, October 5, 2016
– interTouch Pte Ltd, the largest global provider of high speed internet and IPTV managed services in the Asia Pacific and Middle East hospitality industry, is pleased to announce Matt Mitchell as its new President/Managing Director beginning October 17, 2016. In his role, Matt will be responsible for driving revenue, market share and profitability for the business ensuring consistent and sustained growth in the regions in which interTouch operates. He will also establish and reinforce long-term strategic partnerships with major chains while leading the team of senior sales and operational leaders to communicate and deliver the interTouch vision, go to market strategy, and business plan throughout the regions.

“I am honored to lead interTouch into a new and exciting era of the company. I look forward to working with the team to further drive technical and business innovations through new products developed in partnership with our affiliate Exceptional Innovation. Delivering the IQx enterprise technology platform and integrated suite of solutions including IQ in-room, IQ spaces and IQ internet to hoteliers in the Asia Pacific and Middle East markets will ensure the growth and future of interTouch,” says Matt.

Prior to joining interTouch, Matt has spent over 17 years in the hospitality industry in several executive leadership positions in GuestTek, iBAHN and DOCOMO interTouch. Earlier in his career, Matt spent 5 years at 3Com where he was successful in establishing the company’s Asia Pacific customer service organization and building a direct sales force focused on large government and corporate enterprise customers.

“Matt is an accomplished business executive with a wide range of expertise, ranging from regional sales management to operations, which are essential for bringing the interTouch business to the next level. His results-oriented approach and ability to think strategically will play a pivotal role in extending our track record of innovation, while helping us grow profitably,” says Seale Moorer, Chairman of interTouch Holdings.

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About interTouch

Headquartered in Singapore and with operations throughout Asia Pacific, Africa, the Middle East and the Americas, interTouch has presence in more than 60 countries with over 700 employees worldwide. A premier integrated technology solutions provider, interTouch remains committed to providing international hotels with the competitive edge needed to attract increasingly tech-savvy travelers who want connectivity as well as interactivity at their fingertips. For more information, visit www.intertouch.com.

About Exceptional Innovation

Exceptional Innovation (EI) is relentlessly focused on discovering, developing and delivering innovative solutions that connect customers to the people they serve through the advanced use of technology. With EI’s reach, range and resources, we provide our customers a unified platform for driving their vision into their markets using consistent and reliable entertainment and connectivity services. Our solutions leverage the IQx platform to assist our customers in making intelligent decisions to actively engage and inspire the people they serve.

The company’s subsidiaries include Quadriga, a leading international provider of next-generation guestroom technology services throughout Europe, Middle East and Africa and Exceptional Innovation Inc. a provider of premium content delivery and guest experience solutions that enhance guest engagement and generate additional revenue for hotels for the Americas region.

EI has more than 30 years’ experience and operates in the key strategic geographies of the USA, Europe, the Middle East and Africa, supporting more than 325,000 guest rooms. For more information, visit www.exceptionalinnovation.com.

About IQx

IQx is the integration platform and Central Management System that all of the Exceptional Innovation companies and affiliates future products will be integrated through for configuration, deployment, support and customization globally. 

IQx provides the brand management, systems monitoring and reporting, data analytics, integration and service tools to enable hoteliers to control their TV, internet, mobile, digital signage, content and advertising experiences through one universal platform for growth and continuous innovation. IQx gives hoteliers the ability to centrally manage their property or portfolio of properties connected through the platform for a consistent and reliable guest experience regardless of device or location. It also enables revenue generating capabilities, such as OTT advertising and promotional brand management. The platform is updateable ensuring flexibility, scalability and extensibility for future growth and innovation.

One platform. Multiple Solutions. Endless Possibilities. For more information, visit http://exceptionalinnovation.com/IQx.

Quadriga unveils IQx hospitality platform at Equip Hotel Show

Press Contact: Vicky Daniels, Marketing Manager – Europe

Phone: +44 (0) 118 916 7181 Email: Vicky.Daniels@quadriga.com

FOR IMMEDIATE RELEASE

Company introduces IQx platform and suite of integrated IQ solutions in Europe

Theale, Berkshire – 07 Nov. 2016 – Quadriga is pleased to announce the introduction of the IQx platform and suite of integrated IQ solutions for hoteliers in Europe. IQx is the company’s fully integrated enterprise-grade technology platform and Central Management System that all future products will be built on and integrated through for configuration, deployment, and support globally. The debut of IQx from Quadriga will take place in Paris at Equip Hotel 06-10 November which follows the Americas announcement of the platform and integrated solutions at HITEC New Orleans 2016 this June.

IQx was designed as a universal platform that provides all of the guest-facing technologies required by a hotelier including high speed internet, interactive television, over-the-top content and streaming through an integrated Chromecast experience, digital signage, mobile device integration, and room control functionality.

The IQx Central Management System provides full management of the system infrastructure (hardware), configuration, content, monitoring, reporting and analytics for hoteliers in a single dashboard application. It is designed to make hoteliers’ lives easier through the use of technology regardless of whether their role is general manager, IT director, customer service or marketing officer. The dashboard service tools enable hoteliers to control all of their guest facing experiences through one universal integrated platform from a single source technology vendor globally.

The IQx Portal gives hoteliers the ability to centrally manage their property or portfolio of properties connected through the web-based, anywhere access dashboard application for a consistent and reliable guest experience regardless of device or location. The platform and solutions provide revenue-generating capabilities such as promotional brand management, OTT advertising and additional operational cost and time saving efficiencies.

“We are excited to share the company’s global technology vision with hoteliers at Hotel Equip,” says Jean-Philippe Delouis, President & Managing Director EMEA.  “The flexible IQx platform ensures that we can provide a foundation for future growth and innovation to meet the fast paced change in customer and technology demands that hoteliers are experiencing today.”

In addition to the innovative technology, hoteliers can rely on the breadth and depth of our sales, operations and support team’s talent supporting their initiatives which includes services such as installation, project management, network design, creative, technical and end-user support. 

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Quadriga is a leading international provider of guest technology managed services that enhances engagement, generates additional revenue, and fuels value for hotels through a continued focus on the global customer experience.

Quadriga is part of the Exceptional Innovation (EI) family of companies and affiliates which benefits from the technology innovation driven by EI. The Group is constantly at the forefront of hospitality guest technology with its IQx platform and suite of integrated IQ solutions for hoteliers.

With our combined reach, range and resources, we provide our customers a unified platform for driving their vision into their markets using consistent and reliable entertainment and connectivity services. Our solutions leverage the platform to assist our customers in making intelligent decisions to actively engage and inspire the people they serve.

Exceptional Innovation, Inc. and HTNG team up to protect Personally Identifiable Information (PII)

Press Contact: Candice DeLuca, Chief Marketing Officer, Exceptional Innovation, Inc.
Phone: 614.890-6101 Email:
cdeluca@exceptionalinnovation.com

FOR IMMEDIATE RELEASE

Exceptional Innovation, Inc. and HTNG team up to protect Personally Identifiable Information (PII)

Columbus, OH – Oct. 10, 2016 Exceptional Innovation, Inc. recently hosted the inaugural meeting for the Hotel Technology Next Generation (HTNG)’s Personally Identifiable Information (PII) Workgroup. The HTNG PII Workgroup’s goal is to raise awareness of and develop guidelines for the security of guest and employee information.

Personally identifiable information is any representation of information that permits the identification of an individual, either alone or when combined with other elements. Due to the growing threat of data breaches and cyberattacks across the world, there is a need to prioritize the security of guest and employee personal information. The PII Workgroup is implementing principles for the hospitality industry in terms of guidelines, roles of vendors, a global strategy for protecting PII and the group’s commitment to the hospitality industry.

“I hope the PII Workgroup will give us a set of guidelines and help individuals with the need to have and go about securing data in their environment. It’s going to give everyone a baseline level of instruction, which I think will be helpful to the industry,” said HTNG CEO Michael Blake.

In the meeting the workgroup discussed industry principles which included ownership, regulatory compliance, transparency, stewardship and the importance of selecting partners that share the same commitment to PII. An industry code of conduct and a self-assessment tool to ensure personal data security were also talked about in-depth.

“It’s part of our mission at Exceptional Innovation to provide the industry with strong and creative leadership in the changing world of guest-facing technologies. One area where technology companies like ours particularly need to lead is in helping the industry better protect guests’ personally identifiable information,” said Chris Farrar, Chief Analytics Officer for Exceptional Innovation and member of the HTNG PII Workgroup. “This is not just a matter of the design of our products and services, but also of actively working within the industry to create awareness and best practices surrounding the protection of data and analyzing.  It’s for this reason that we’re especially pleased to contribute our insights and efforts to the industry in the context of the HTNG PII workgroup.”

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About Exceptional Innovation

Exceptional Innovation (EI) is relentlessly focused on discovering, developing and delivering innovative solutions that connect our customers to the people they serve through the advanced use of technology.  With our global reach, range and resources, we provide our customers with IQx, a unified platform for driving their vision into their markets using consistent and reliable entertainment and connectivity services. Our integrated IQ solutions leverage the platform to assist our customers in making intelligent decisions to actively engage and inspire through interactive experiences.

For more information, visit www.exceptionalinnovation.com.   

About Hotel Technology Next Generation

The premier technology solutions association in the hospitality industry, HTNG is a self-funded, nonprofit organization with members from hotel and hospitality companies, technology vendors to hospitality and other industry members including consultants, media and academic experts. HTNG’s members participate in focused workgroups to bring to market open solution sets addressing specific business problems. HTNG fosters the selection and adoption of existing open standards. Where necessary, it also develops new open standards to meet the needs of the global hospitality industry.

Membership in HTNG is open to hotel and hospitality companies, technology vendors to hospitality, consultants, academics, press and others. Currently more than 400 corporate and individual members from across this spectrum, including most of the world’s leading hotel companies and technology vendors, are active HTNG participants. HTNG’s Board of Governors, consisting of 22 top IT leaders from hotel companies around the world, itself has technology responsibility for more than 2.5 million guest rooms. HTNG publishes workgroup proceedings, drafts and specifications for all HTNG members as soon as they are created, encouraging rapid and broad adoption. HTNG releases specifications into the public domain as soon as they are ratified by the workgroups. For more information, visit www.htng.org.

Exceptional Innovation unveils IQx Hospitality platform for growth and continuous innovation

Press Contact: Candice DeLuca, Chief Marketing Officer, Exceptional Innovation, Inc. Phone: 614.890-6101 Email: cdeluca@exceptionalinnovation.com FOR IMMEDIATE RELEASE Exceptional Innovation unveils IQx Hospitality platform for growth and continuous innovation HITEC 2016, New Orleans, Louisiana– June 23, 2016 – This week at the Hospitality Industry Technology Exposition & Conference (HITEC) in New Orleans, Exceptional Innovation announced its IQx technology platform (IQx) for hoteliers. IQx is an integration platform and Central Management System that all of the company’s future products will be integrated through for configuration, deployment, support and customization globally. IQx provides the brand management, systems monitoring and reporting, data analytics, integration and service tools to enable hoteliers to control their TV, internet, mobile, digital signage, content and advertising experiences through one universal platform for growth and continuous innovation. IQx gives hoteliers the ability to centrally manage their property or portfolio of properties connected through the platform for a consistent and reliable guest experience regardless of device or location. It will also enable revenue generating capabilities, such as OTT advertising and promotional brand management. The platform also is updateable ensuring flexibility, scalability and extensibility for future growth and innovation. In addition, the breadth and depth of talent supporting the Hoteliers’ initiatives include services such as installation, project management, network design, creative, technical and end-user support. “Exceptional Innovation now has the reach, range and resources to consistently and reliably deliver entertainment, connectivity, managed services, and support throughout the globe. IQx will allow us to scale, expand, and evolve allowing a global brand to deliver a global experience to all hoteliers and their guests,” comments Seale Moorer, Chief Executive Officer for Exceptional Innovation. *** About Exceptional Innovation Exceptional Innovation (EI) specializes in developing and implementing world-class software and hardware solutions for delivering entertainment content and guest services to the hospitality industry. The company’s subsidiaries include Quadriga, a leading international provider of next-generation guestroom technology services and The SmarTV Company, a provider of premium content delivery and guest experience solutions that enhance guest engagement and generate additional revenue for hotels. EI solutions employ a robust, open-standards based technology platform that seamlessly integrates with a variety of hotel management and third-party systems to create an engaging, interactive experience for the end user. EI has more than 30 years’ experience and operates in the key strategic geographies of the USA, Europe, the Middle East and Africa, supporting more than 325,000 guest rooms For more information, visit www.exceptionalinnovation.com.

Exceptional Innovation B.V. acquires Quadriga Worldwide and SmarTV to create global hospitality technology service provider

Press Contact: Candice DeLuca, Chief Marketing Officer Phone: 614.890-6101 Email: cdeluca@exceptionalinnovation.com
FOR IMMEDIATE RELEASE Exceptional Innovation B.V. acquires Quadriga Worldwide and SmarTV to create global hospitality technology service provider Amsterdam, Netherlands and Westerville, Ohio – July 10, 2015 – Exceptional Innovation B.V. (EI)  announces that it has completed the acquisition of Quadriga Worldwide Limited and its subsidiaries (Quadriga), a leading international provider of managed guest services for the hospitality industry and The SmarTV Company (SmarTV), an innovative developer of interactive entertainment solutions for commercial and consumer markets. The combined companies will form a global technology service provider that maximizes guest engagement and satisfaction, enhances the entertainment experience, and increases revenue while delivering operational efficiencies for hotels. The group will have its headquarters in the Netherlands and significant operating subsidiaries located in England and the United States, as well as regional offices in Europe and the Middle East. “We look forward to providing hoteliers with globally managed services, new technologies, and financing options to offer comprehensive solutions for the hospitality industry,” says Seale Moorer, CEO and Chairman of EI. “Our goal is to continue to expand our reach and offerings to give hoteliers one global vendor for all of their hospitality technology needs.”
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About Exceptional Innovation
Exceptional Innovation (EI) is a software development, hardware design and manufacturing, and professional services firm that designs, builds, and implements solutions for the hospitality, healthcare, commercial and consumer markets. The company’s subsidiaries include Quadriga Worldwide, a leading international provider of guest technology managed services for the hospitality industry and The SmarTV Company, a provider of TV entertainment content and advertising services to enhance user experiences and engagement. At the core of every solution is a robust technology platform that uses open standards for rapid application development and seamless integration of multiple systems to create an engaging interactive experience for the end user. EI has more than 30 years’ experience and operates in the key strategic geographies of the USA, Europe, the Middle East and Africa, supporting more than 325,000 guest rooms.