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Exceptional Innovation launches Guest Services Management, a new web-based hotel staff facing application

Exceptional Innovation, the leading global provider of guest-facing technology solutions for the hospitality industry, has announced an innovative web based, staff facing application to streamline the housekeeping, maintenance and room replenishment processes for guestrooms.

Guest Services Management (GSM) is designed to reduce operational costs and improve staff efficiency for hoteliers. The web-based application, for use on phones, tablets, laptops or PCs, allows hotel staff to view the hotel dashboard and manage their scheduled daily tasks as effectively and efficiently as possible.

The GSM dashboard provides the hotel with a visual display of room status to aid in workflow management and decision making for critical guest needs such as maintenance issues or housekeeping status. Through PMS integration, the system empowers staff with the information they need at their fingertips including room status, occupancy and scheduled checkout data points, as well as automatically charging for mini-bar replenishment items.


Eric Eichensehr, Chief Technology Officer for Exceptional Innovation said “One of the major challenges for hotel management is to maintain a high level of quality all year round, while containing costs to drive operational efficiency. Any product or process that makes the services staff more efficient has a direct impact on the hotel’s bottom line. The new Guest Services Management application is designed to deliver valuable and tangible business benefits to our customers.”

GSM utilizes the power of the iQx platform and its intelligent functionality used across multiple iQ solutions. The iQx platform reduces overall implementation efforts and ownership costs when coupled with other iQ products by not needing to manage additional hardware on the property, while still allowing for the property to customize the solution to meet the hotel specific needs.

Guest Services Management can be purchased as a standalone application or as an add-on module to the iQ in-room solution without the need for additional hardware. GSM is available globally today with installations beginning immediately.

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About Exceptional Innovation
Exceptional Innovation (EI) is relentlessly focused on discovering, developing and delivering innovative solutions that connect our customers to the people they serve through the advanced use of technology. With our global reach, range and resources, we provide our customers with iQx, a unified platform for driving their vision into their markets using consistent and reliable entertainment and connectivity services. Our integrated iQ solutions leverage the platform to assist our customers in making intelligent decisions to actively engage and inspire through interactive experiences.
For more information, visit www.exceptionalinnovation.com.

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