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Monthly Archives: October 2017

Second-Level Technical Support Engineer

Reports to: Service Centre Manager

Based at: Home or Head/Regional office

Main purpose: To provide Technical Support to our customer base. This role will involve assistance with installations, providing ongoing proactive support and remote monitoring. Responsibility for working closely with the Product team and ensuring any operational ad-hoc fixes are incorporated into new software releases. Provide technical support and coordinate any 3rd party internal/external suppliers to reach an acceptable conclusion for the hotel/guest issues.

Key responsibilities
  • Support installations and upgrades of Linux based platforms
  • Provide proactive support and online diagnostics of live sites
  • Development of scripts and tools where required to aid analysing and debugging problems from the field
  • Ensure that Global Service Centre ticket queues are maintained correctly and ensure no backlog develops
  • Provide proactive monitoring and either resolve directly or drive resolution through other teams
  • Provide technical escalation support for 1st level and 2nd level shift engineers
  • Develop process document to help improve 1st / 2nd level shift engineers efficiency and allow them to resolve more issues themselves

Competency / Performance Drivers
  • Excellent team player
  • Methodical and proactive
  • Excellent communication skills both written and oral
  • Able to work independently and prioritise effectively
  • Strong analysis, verbal and written communication skills
  • Ability to manage 3rd party suppliers
  • Ability to manage multiple tasks and prioritise

Technical Expertise
  • Java/XML/Apache/JBOSS
  • Database/SQL
  • Sys Admin level of Linux knowledge
  • Scripting languages; Bash, Perl
  • Software/Server installation & support
  • LAN/WAN/Remote Diagnostics/SNMP skillsets
  • Networking including Cisco
  • Wi-Fi knowledge
  • Knowledge of Web technologies, Java/J2EE, Linux, Postgres/Oracle, XML, HTML are desirable
  • Interactive Televisions experience
  • Programming languages: Java, C.C++
  • Cisco Certified Network Associate qualified

If interested, please send resumes to james.bradley@quadriga.com.

Hyatt Regency London – The Churchill chooses Quadriga to provide them with a premium Wi-Fi Solution

Press contact: Vicky Daniels, Marketing Manager, Europe, Quadriga
Phone: +44 (0) 118 916 7181 Email:


Hyatt Regency London – The Churchill chooses Quadriga to provide them with a premium Wi-Fi Solution

Reading, UK – 4-October, 2017 Hyatt Regency London – The Churchill, One of the finest 5-star hotels in London, is ideal for both business and leisure travelers, offering a peaceful, yet central, location. Situated in the heart of London’s West End, this luxurious hotel is within walking distance to many of London’s leading attractions from Buckingham Palace to the picturesque Hyde Park, along with the exclusive shopping areas of Oxford Street, Soho, Bond Street, Mayfair and Marylebone.

Whether travelling for pleasure or away on business, hotel guests expect to be able to surf the web, stream video and music content, send emails, and download data, simply, quickly, securely and without any complications or usage limitations. With Wi-Fi playing a big part in how guests rate their experience, the Hyatt Regency knew it needed to improve its existing service. The hotel recognises the value of offering fast, efficient internet access to its guests. An updated wireless network doesn’t just increase guest satisfaction; it also functions as a building block for new revenue-generating services and increased operational efficiency.

Quadriga’s Solution:
The hotel found that its current wireless service wasn’t exceeding guest expectations and wasn’t able to grow with its business needs. The Hyatt Regency engaged with Quadriga and it was decided that the most efficient course of action would be to roll out a fully redundant Ruckus and HP network utilising a SIP Flex gateway, future-proofing the hotel for increased network requirements.

“We are delighted to work with the Hyatt Regency on this latest project.  This prestigious hotel demonstrated that they are willing to adopt the very latest innovations and technologies and to use them as a means of enhancing the guest experience, while supporting their business objectives.  It is a pleasure to partner with them and we look forward to continuing this well in to the future,” said James Lilley, Quadriga’s UK, Ireland, Nordics, Poland and CIS Regional Director.

Quadriga’s solution offered the hotel a low cost – high ROI solution that provides coverage to not only the whole hotel (440 rooms), but also to its back of house. Quadriga worked with the hotel to ensure a seamless switch from the existing provider, avoiding any disruption to guests.

“We have a great long standing relationship with Quadriga which has benefitted us by not only having a partner who understands us and our guests but also through having a partner who ensured the seamless and smooth installation of our new HSIA system.  This has enabled us to provide complimentary, fast, reliable and easy to use internet connectivity for our guess with no disruption to the guest experience,” said Hyatt Regency London Systems Information Manager Holger Wunsch.


About Quadriga

Quadriga is a leading international provider of guest technology managed services that enhances engagement, generates additional revenue, and fuels value for hotels through a continued focus on the global customer experience. Quadriga is part of the Exceptional Innovation (EI) family of companies and affiliates which benefits from the technology innovation driven by EI. The Group is constantly at the forefront of hospitality guest technology with its IQx platform and suite of integrated solutions for hoteliers.  

About Hyatt Regency London – The Churchill

Hyatt Regency London – The Churchill is conveniently located in the heart of London’s West End, featuring views over the charming gardens of Portman Square. Following a multi-million pound renovation, this quintessentially British five-star property boasts 440 luxurious guestrooms & suites, plus 11 distinct meeting spaces, inspired by Sir Winston Churchill’s renowned style and character.  Award-winning dining options include seasonal, thoughtfully sourced & beautifully presented modern British dishes at The Montagu, signature cocktails at The Churchill Bar & Terrace or Michelin star Italian at Locanda Locatelli. Hyatt Regency London – The Churchill offers business & leisure travellers, the perfect place to work or relax in one of the world’s most iconic cities.


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